Measuring Employee Engagement: The Gallup Q12 Assessment Questions
The Gallup Organization identified a strong link between levels of employee engagement, leadership effectiveness, and organizational success. An extensive multi-year study involving more than 100,000 employees, in 2,500 functions, and 12 industries revealed a number of specific workplace conditions that provide a direct link to organizational and employee success.
Gallup has labeled these factors the Q12. When present at high levels, the Q12 are the hallmark of an environment where employees can develop and grow. From this research, Gallup identified the concept of the “engaged workforce”. In their studies, organizations reporting high performance levels also had high levels of employee engagement.
What is an “engaged worker”? Engaged workers are really the top or “best in class” performers in the organization. They are the employees who contribute, perform, and take a keen interest in doing their best.
The impact highly engaged workers can have on an organization is dramatic. Gallup found the following results in organizations with high levels of employee engagement versus those organizations that reported low levels of engagement:
50% higher levels of employee retention.
Levels of customer loyalty 56% higher than average.
Reported 38% above the average productivity ratings.
Returned 27% higher profitability than organizations where employees were not highly engaged.
The 12 questions Gallup asked in their research study are:
Do I know what is expected of me at work?
Do I have the materials and equipment I need to do my work right?
At work, do I have the opportunity to do what I do best every day?
In the last seven days, have I received recognition or praise for good work?
Does my supervisor, or someone at work, seem to care about me as a person?
Is there someone at work who encourages my development?
At work, do my opinions seem to count?
Does the mission/purpose of my organization make me feel like my work is important?
Are my co-workers committed to doing quality work?
Do I have a close friend at work?
In the last six months, have I talked with someone about my progress?
At work, have I had opportunities to learn and grow?
The Leading for Loyalty model addresses the employee engagement factors measured by the Q12 research. By applying our strategies and techniques, you and your organization can dramatically improve employee motivation, morale and retention!
For more information on measuring employee engagement in your organization, email or contact us at (204) 831-5078!