The mind is like a parachute — it doesn’t work unless it’s open.
Just remember...that words are powerful, so very powerful, that it can change attitudes (for the better or for the worse), with or without provocation. They can be triggers, reminders, movers, and emotives... Be kind with your words and listen to positive messages in things that we have in common... Communication in the ways that make a positive impact and even possibly profitable (new friendships, good feelings, etc.) for all parties, is the key.
To listen well is as powerful a means of communication and influence as to talk well.
— John Marshall
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.